customer service
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living the “fresh” life day 23

January 26, 2012 food collage

Yesterday was a catching up day around my house, I did some work on my husband’s office design, worked on my “other” site and answered and wrote lots and lots of email.

Today I wanted to take a moment to talk about THE fresh diet and customer service. In this day and age when customer service means so much and the word of the customer and buzz goes so far I am always impressed when a company puts their money where their mouth is. My husband is a huge believer in customer service, it is one thing that he prides himself on as a business owner and he has hundreds of stories of praises of his helping customers every which way he can. So I am always impressed with other companies who do likewise, this is what I have come to know of people from THE fresh diet in the last month. As you know last Friday my food didn’t show up; yes, it was a human error and this week I had a little problem with my dinner one night, both times I received wonderful support from many helpful people. This was not a one person generic email “thank you blah blah blah apology”. Both instances I received email from more than one person and even a phone call! A phone call, when was the last time you received a personal phone call to apologize and assure you the error would not happen again? These are the fine folks from customer support at THE fresh diet, so I might have had a few bumps but I applaud them for stepping up to bat!

Daily Cuisine:

Breakfast: Fresh Fruit Salad with Cantaloupe, Raspberry, Papaya, Banana, Pineapple & Banana Cottage Cheese

I enjoyed the fresh fruit mixed with the banana cottage cheese.

Lunch: Roasted Artichoke Hearts & Four Cheese Panini on Whole Wheat Ciabatta

I happen to have a Panini maker so I gave my lunch a little regrilling and the crispness of the Whole Wheat Ciabatta mixed with the melted cheeses and artichokes was delicious.

Dinner: Fillet of Wild Snapper with Sun-Dried Tomato Pesto with Roasted Baby Squash and Grilled Portabella Mushrooms

I don’t believe I have ever eaten snapper, I do enjoy fish, however I’m allergic to shellfish so that puts a big damper in the fish department for me so trying the snapper was a good “new thing.” I enjoyed the fish very much it was a “meaty” piece and had a mild taste, so the mixture of the tomato pesto was very nice and also the squash and portabella mushrooms completed the meal nicely.

Snack: Hazelnut Espresso Muffin

Not too much to say about this little morsel of “yum” except just that!

Dessert: Coconut Chocolate Pudding

To end the day on a chocolate note… bliss!

Have you ever had a great customer service experience, do tell…